At NETRAZ Eyewear, we are committed to delivering your order swiftly and securely. Please review our shipping policy below for details on delivery times, costs, and procedures.

Domestic Shipping — Australia & New Zealand

• Processing Time: Orders are processed within 1–2 business days.
• Standard Shipping Time:
  • Australia: 2–8 business days
  • New Zealand: 4–7 business days
• Express Shipping Time:
  • Australia: 1–5 business days
  • New Zealand: 2–5 business days
• Shipping Cost:
  • Standard Shipping: Free domestic shipping on all orders.
  • Express Shipping:
    • Australia: $17.40 AUD
    • New Zealand: $33.49 NZD
• Tracking: All domestic orders include tracking information, which will be emailed once your order has been dispatched.
• Delivery Partner: All orders are shipped via Australia Post.

International Shipping

• Processing Time: Orders are processed within 1–2 business days.
• Standard Shipping Time:
  • Asia: 4–11 business days
  • Europe: 4–12 business days
  • North America: 5–9 business days
• Express Shipping Time:
  • Asia: 3–8 business days
  • Europe: 3–10 business days
  • North America: 3–6 business days
• Shipping Cost:
  • Standard Shipping: Free worldwide shipping on all orders.
  • Express Shipping: Calculated at checkout.
• Customs & Duties: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
• Tracking: All international orders include tracking information, which will be emailed once your order has been dispatched.
• Delivery Partner: All orders are shipped via Australia Post.

Support

For any shipping-related enquiries, please contact our customer support team at support@netraz.com.